T&C's

NFORCD LTD – Comprehensive Policy Document

1. REFUND POLICY

1.1 Faulty or Damaged Items

  • We issue refunds exclusively for items that are faulty or damaged upon receipt.
  • We may request such items to be returned at the buyer’s expense, depending on the circumstances.

1.2 Return Window

  • We offer a 30-day return policy. You have 30 days from the date you receive your item to initiate a return.
  • Refunds must be requested within 14 days of receiving your item. Returns initiated after 30 days from delivery may be rejected unless otherwise mandated by applicable consumer protection laws.

1.3 Eligibility Criteria

  • Condition: The item must be in the same condition you received it—unworn or unused, with original tags, and in its original packaging in good condition.
  • Documentation: You must provide a receipt, order confirmation, or other proof of purchase.
  • Exclusions: Items with obvious signs of use, damage caused by the buyer, missing parts, or lacking original packaging may be ineligible for a refund or subject to a partial refund at our discretion.

1.4 Non-Returnable Items

  • Types of Items: Certain products cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom or personalized items, and personal care products (e.g., beauty or hygiene products).
  • Hazardous Materials: We do not accept returns for hazardous materials, flammable liquids, or gases.
  • Sale Items & Gift Cards: We do not accept returns on sale items or gift cards.
  • Questions: If you have concerns about whether a specific item is eligible for return, please contact us before purchasing.

1.5 Return Process

  • Initiation: To start a return, contact us at Sales@nforcd.com with your order number and reason for return.
  • Approval & Instructions: If your return is approved, we will provide instructions on how and where to send your package.
  • Unauthorized Returns: Items sent back to us without prior return authorization will not be accepted.

1.6 Return Shipping Costs

  • Buyer Responsibility: In most cases—especially when the item is not defective or if you simply change your mind—you are responsible for all shipping costs, including any additional fees (e.g., customs or duties) to return the item to us.
  • Non-Refundable: We do not reimburse or provide refunds for any return shipping costs or expenses we incur in receiving your returned item. Any additional charges (like courier fees or customs) that we must pay may be deducted from your final refund.
  • Recommended Shipping: We strongly recommend using a trackable shipping method and purchasing shipping insurance. We are not responsible for returns that are lost or damaged in transit.

1.7 Inspection & Restocking Fees

  • Inspection: Upon receiving your return, our team will inspect the item’s condition. If any part is missing, damaged, or shows signs of use, we reserve the right to refuse the return or adjust the refund accordingly.
  • Potential Restocking Fee: In certain circumstances (e.g., returned item not in its original condition), a restocking fee may apply. This fee will be deducted from the total refund amount.

1.8 International Returns

  • Customs & Duties: If you are returning an item from outside our home country, you are responsible for any customs or duties fees that may apply to the shipment.
  • Processing Time: International returns can take longer to be received and processed. We will notify you as soon as we have inspected and finalized your return.

1.9 Refunds

  • Approval or Rejection: Once your returned item is received and inspected, we will notify you of our decision.
  • Refund Method: If approved, your refund will be automatically credited back to your original payment method. It may take additional time for your bank or credit card company to process and post the refund.
  • Partial Refunds: In instances where items are returned not in their original condition (e.g., missing parts, stained packaging, or signs of use), we may issue only a partial refund to reflect the product’s reduced value.

1.10 Exchanges

  • Process: The quickest way to exchange an item is to return the original item (once approved) and place a new, separate order for the replacement.
  • Eligibility: Exchanges follow the same criteria as refunds—30-day window, item in unused condition, etc.

1.11 Cancellations

  • Prior to Dispatch: You may request a cancellation before your order has shipped by emailing Sales@nforcd.com.
  • After Dispatch: If the item has already been dispatched, the order cannot be canceled. However, upon receiving the item, you may initiate a return according to the terms of this policy.

1.12 Damages and Issues

  • Inspection: Please inspect your order upon reception and contact us immediately if the product is defective, damaged, or if you received the wrong item.
  • Resolution: We will work with you promptly to evaluate the issue and, when applicable, replace or refund the item.

1.13 Additional Support

If you have any questions or uncertainties regarding returns, refunds, or any aspects of our policy, please reach out to Sales@nforcd.com. We are committed to ensuring a smooth, transparent process for all our customers.

2. OUR LIABILITY TO CONSUMERS

  • We will be responsible for any foreseeable loss or damage you may suffer as a result of our breach of these Terms of Service (or the Contract) or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it was contemplated by you and us at the time the Contract was made.
  • We will not be responsible for any loss or damage that is not foreseeable.
  • We supply goods for domestic and private use. We do not warrant or represent that the Goods are fit for commercial, business, or industrial use (including resale), and we will not be liable for any loss of profit or business, interruption to business, or loss of business opportunity.
  • All parts are for track and off-road use only and must be installed by a professional. If you receive any damaged parts, do not install; contact us immediately.

3. SPECIAL ORDERS

  • Special Orders & Pre-Orders: These cannot be canceled or returned, as we cannot send them back to our suppliers.
  • If you are unsure whether an item is considered a special or custom order, please contact us. We will do our best to inform you before purchase.

4. SHIPPING

  • Shipping Costs: Shipping is free for most items made by “nforcd,” but there may be exceptions.
  • Delivery Times: We strive for timely and high-quality delivery service but cannot be liable for delays or issues once the package is handed over to the courier.
  • Out of Stock Items: We do our best to keep inventory statuses accurate. If an item is unexpectedly out of stock, we will notify you as soon as possible.

5. NFORCD LTD – DATA PROTECTION POLICY

Effective Date: 8 August 2024

5.1 Introduction

This Policy sets out the obligations of NFORCD LTD (registered in England under number 12597701; registered office at Red House Farm, Southam Road, Napton, Warwickshire, CV47 8NG) regarding data protection and the rights of customers and business contacts (“data subjects”) under applicable data protection law (including EU Regulation 2016/679 GDPR, the Data Protection Act 2018, and any successor legislation as relevant).

The procedures and principles outlined here must be followed at all times by the Company, its employees, agents, contractors, or other parties working on behalf of the Company.

5.2 Definitions

  • Consent: Freely given, specific, informed, and unambiguous indication by a data subject agreeing to the processing of their personal data.
  • Data Controller: An individual or organization that determines the purposes and means of personal data processing. Here, NFORCD LTD is the data controller.
  • Data Processor: An individual or organization processing personal data on behalf of a data controller.
  • Data Subject: A living individual identified or identifiable by personal data.
  • EEA: European Economic Area (EU Member States, Iceland, Liechtenstein, Norway).
  • Personal Data: Any information relating to an identified or identifiable natural person.
  • Personal Data Breach: A breach of security leading to unauthorized or unlawful destruction, loss, alteration, disclosure, or access to personal data.
  • Processing: Any operation performed on personal data (collection, storage, use, etc.).
  • Pseudonymisation: Processing personal data so it can no longer be attributed to a specific individual without additional separate information.
  • Special Category Personal Data: Personal data on racial/ethnic origin, political opinions, religion, trade union membership, health, sexual orientation, biometric, or genetic data.

5.3 Scope

We comply with data protection laws in both letter and spirit.

  • Data Protection Officer (DPO): Mr. Daniel Spence (Sales@nforcd.com) is responsible for implementing this policy.
  • Consult the DPO for questions regarding legal bases for data processing, consent, retention periods, privacy notices, subject access requests, personal data breaches, security measures, third-party sharing, data transfers outside the EEA, or significant new processing activities.

5.4 Data Protection Principles

Under GDPR, personal data must be:

  1. Processed lawfully, fairly, and transparently.
  2. Collected for specified, explicit, legitimate purposes.
  3. Adequate, relevant, and limited to what is necessary.
  4. Accurate and up-to-date.
  5. Kept no longer than necessary.
  6. Secured against unauthorized or unlawful processing, loss, destruction, or damage.

5.5 Rights of Data Subjects

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Rights related to automated decision-making/profiling

5.6 Lawful, Fair, and Transparent Processing

Processing is lawful if at least one of these applies:

  • The data subject has given consent.
  • Necessary for contract performance or pre-contractual steps.
  • Necessary for compliance with a legal obligation.
  • Necessary to protect vital interests.
  • Necessary for a task in the public interest or official authority.
  • Necessary for legitimate interests, except where overridden by the data subject’s rights.

Special category data requires stricter conditions under GDPR Article 9.

5.7 Consent

  • Must be freely given, specific, informed, and unambiguous.
  • Data subjects can withdraw consent at any time.
  • If we change processing purposes, new consent may be required if purposes are incompatible.
  • Records of consent must be retained.

5.8 Specified, Explicit, and Legitimate Purposes

  • We collect data for explicit, lawful purposes and do not process beyond these unless legally permitted or with data subject consent.
  • Data subjects must be informed about the purposes at collection.

5.9 Adequate, Relevant, and Limited Data

  • We only collect data necessary for the specified purpose.
  • Employees must avoid collecting excessive or irrelevant data.

5.10 Accuracy and Keeping Data Up-to-Date

  • Personal data should be accurate.
  • We correct or delete inaccuracies promptly upon discovery or notification.

5.11 Data Retention

  • Personal data is not kept longer than necessary.
  • When data is no longer required, it is securely erased or destroyed.
  • Refer to our Data Retention Policy for details.

5.12 Secure Processing

  • We take appropriate technical and organizational measures to protect data.
  • Security controls are regularly reviewed and updated.

5.13 Accountability and Record-Keeping

  • The DPO oversees compliance.
  • We adopt a “privacy by design” approach and conduct Data Protection Impact Assessments (DPIAs) where necessary.
  • We maintain written internal records of personal data processing activities.

5.14 Data Protection Impact Assessments

  • Required for high-risk processing or new technologies.
  • We consider the nature, scope, context, and purpose of the data processing.

5.15 Keeping Data Subjects Informed

Data subjects receive clear information about:

  • Our identity and DPO’s contact details
  • The purposes, lawful basis, and legitimate interests for processing
  • Recipients of the data, including transfers outside the EEA
  • Retention periods
  • Their rights under GDPR
  • The right to withdraw consent
  • How to complain to the ICO
  • Whether data is from third-party sources
  • Automated decision-making or profiling, if applicable

5.16 Data Subject Access

  • Data subjects may submit Subject Access Requests (SARs).
  • We generally respond within one month.
  • We may charge a fee for repetitive or excessive requests.

5.17 Rectification

  • Data subjects can request we correct inaccurate or incomplete data.
  • We do so within one month, extendable to two months if needed.

5.18 Erasure (“Right to be Forgotten”)

  • Data subjects can request erasure under certain conditions (e.g., no longer needed, withdrawn consent).
  • We comply unless we have a legal basis to keep the data.

5.19 Restriction of Processing

  • Data subjects can request restricted processing in certain scenarios (e.g., disputed accuracy).
  • We notify any third parties who received the data unless it requires disproportionate effort.

5.20 Data Portability

  • Where processing is based on consent or contract and carried out by automated means, data subjects can request a copy in a commonly used format.

5.21 Objections to Processing

  • Data subjects can object to processing based on legitimate interests or direct marketing.
  • We cease processing unless we have overriding legitimate grounds.

5.22 Direct Marketing

  • We comply with rules for electronic direct marketing (emails, texts, automated calls).
  • Data subjects can opt out at any time.

5.23 Data Security – Transferring Personal Data

  • Use encrypted channels and mark personal data as confidential.
  • No unauthorized transmission over unsecured networks.

5.24 Data Security – Storage

  • Secure passwords and encryption (e.g., via Shopify).
  • Hard copies in locked, secure areas.
  • Backups encrypted.

5.25 Data Security – Disposal

  • We securely delete or destroy data when no longer needed.

5.26 Data Security – Use of Personal Data

  • No unauthorized sharing.
  • Unattended devices must be locked.
  • Respect marketing opt-outs.

5.27 IT Security

  • Strong password policies, frequent updates, no sharing of credentials.
  • Software kept current with security patches.

5.28 Organizational Measures

  • Employees receive data protection training and are supervised.
  • Third-party processors must contractually meet data protection standards.

5.29 Transferring Data Outside the EEA

  • We only transfer data outside the EEA with adequate protections (e.g., adequacy decisions, standard contractual clauses, binding corporate rules, or explicit consent).

5.30 Data Breach Notification

  • Suspected or actual breaches must be reported immediately to the DPO.
  • We inform the ICO within 72 hours if a breach poses a high risk to data subjects.
  • We also notify affected data subjects without undue delay.

5.31 Implementation

  • This Policy is effective from 14 March 2021.
  • Approved and authorized by:
    Name: Mr Daniel Spence
    Position: Business Owner
    Date: 13 March 2024
    Next Review: 13 March 2025
    Signature: DS

6. PRIVACY POLICY

This Privacy Policy describes how nforcd.com (“we,” “us,” “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website (“the Site”).

6.1 Collecting Personal Information

Device Information

  • Examples: Browser version, IP address, time zone, cookie data, pages viewed, search terms.
  • Purpose: To load the Site accurately and analyze usage to optimize our Site.
  • Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with Shopify for store functionality.

Order Information

  • Examples: Name, billing/shipping address, payment information, email, phone number.
  • Purpose: To process payments, arrange shipping, provide invoices/order confirmations, screen orders for fraud, and provide you with product/services information if you opt in.
  • Source: Collected from you.
  • Disclosure: Shared with Shopify and relevant logistics/payment processors.

Customer Support Information

  • Purpose: To assist with refunds, complaints, and other customer support queries.
  • Source: Collected from you.

Minors

  • The Site is not intended for individuals under the age of 17. We do not knowingly collect personal data from minors. If you believe we have, contact us to request deletion.

6.2 Sharing Personal Information

  • We share data with service providers to fulfill orders and deliver services.
  • We may share data to comply with laws or protect our rights.

6.3 Behavioural Advertising

6.4 Using Personal Information

  • We process your personal data to provide services (product offerings, payment processing, shipping, etc.) and comply with legal obligations.

6.5 Lawful Basis under GDPR (EEA Residents)

  • Consent; contract performance; legal obligation; vital interests; public interest; legitimate interests not overridden by your rights.

6.6 Retention

  • We retain personal data for our records unless/until you ask us to delete it, subject to legal or legitimate business requirements.

6.7 Automated Decision-Making

  • Shopify uses limited automated decision-making to prevent fraud, e.g., IP denylist after multiple failed transactions.

6.8 Selling Personal Information (CCPA)

  • We do not sell personal data as defined by the CCPA.
  • California residents can request access, deletion, or correction of personal data. Contact us for details.

6.9 GDPR (EEA Residents)

  • You have the right to access, port, correct, update, or erase personal data. Contact us to exercise these rights.
  • Data may be transferred outside the EEA. Shopify’s GDPR Whitepaper explains how data transfers comply with GDPR.

6.10 Cookies

  • We use cookies for functionality, performance, advertising, and social media.
  • You can control cookies in your browser settings, but doing so may affect Site functionality.
  • Blocking cookies may not fully prevent data sharing with third parties (advertising partners).

6.11 Do Not Track

  • We do not alter data collection/use practices in response to Do Not Track signals.

6.12 Changes

  • We may update this Privacy Policy to reflect changes to our practices or for legal/compliance reasons.

6.13 Contact

  • For questions or complaints, email Sales@nforcd.com or by mail at:
    Nforcd LTD, Red House Farm, Southam Road, Napton, CV47 8NG, United Kingdom.
  • Last updated: 15/06/24
  • If you’re unsatisfied, you can contact your local data protection authority or request that we connect you.

7. TERMS OF SERVICE

7.1 Overview

This website is operated by Nforcd. References to “we,” “us,” and “our” refer to Nforcd. By visiting our Site or purchasing from us, you engage in our “Service” and agree to these Terms of Service.

7.2 Online Store Terms

  • By agreeing, you represent you are of legal age of majority in your jurisdiction.
  • You must not use our products for illegal or unauthorized purposes or violate any laws in your use.
  • Breach leads to termination of Services.

7.3 General Conditions

  • We reserve the right to refuse service to anyone for any reason.
  • Non-credit-card data may be transferred unencrypted; credit card info is always encrypted.

7.4 Accuracy, Completeness, and Timeliness

  • We are not liable if information on our Site is inaccurate or incomplete.
  • Content is for general information only.

7.5 Modifications to the Service and Prices

  • Prices may change without notice.
  • We can modify or discontinue the Service without notice.

7.6 Products or Services

  • Some products/services may only be available online, subject to return only under our Refund Policy.
  • We reserve the right to limit sales by geography or person.

7.7 Accuracy of Billing and Account Information

  • We may refuse or cancel any order at our discretion.
  • You agree to provide current, complete account information.

7.8 Optional Tools

  • We may provide access to third-party tools “as is” without warranties.
  • Use of such tools is at your own discretion and risk.

7.9 Third-Party Links

  • We are not responsible for third-party content or websites.
  • Complaints regarding third-party products should be directed to the third party.

7.10 User Comments, Feedback, and Other Submissions

  • We may use unsolicited submissions without restriction.
  • We may remove content deemed unlawful, offensive, or violating any party’s rights.

7.11 Personal Information

  • Submission of personal data is governed by our Privacy Policy.

7.12 Errors, Inaccuracies, and Omissions

  • We may correct any errors or update information without prior notice, including after an order is submitted.

7.13 Prohibited Uses

  • You are prohibited from using the Site or its content for unlawful purposes, to violate any laws, or to transmit malicious code.
  • Violation may result in termination of your Services.

7.14 Disclaimer of Warranties; Limitation of Liability

  • We do not guarantee uninterrupted, secure, or error-free service.
  • Use of the Service is at your own risk, provided “as is” and “as available.”
  • We are not liable for indirect or consequential damages unless prohibited by law.

7.15 Indemnification

  • You agree to indemnify and hold us harmless against claims or demands arising from your breach of these Terms or any law.

7.16 Severability

  • If any part of these Terms is deemed unenforceable, it does not affect the validity of the remaining provisions.

7.17 Termination

  • The obligations and liabilities of the parties prior to termination survive the termination of this agreement.
  • We may terminate if you fail to comply with these Terms.

7.18 Entire Agreement

  • These Terms and policies constitute the entire agreement between you and us, superseding prior agreements.

7.19 Governing Law

  • These Terms and any separate agreements are governed by the laws of the United Kingdom.

7.20 Changes to Terms of Service

  • We may update or replace these Terms by posting updates on our website.

7.21 Contact Information

Last Updated: 18/02/2025 By purchasing from or interacting with our Site, you acknowledge that you have read, understood, and agree to these combined policies, including our Refund Policy, Privacy Policy, Data Protection Policy, and Terms of Service. If you have any questions or concerns, please contact Sales@nforcd.com.